Shipping Policy

Shipping Policy

Shipping Timeline

We attempt to ship your order as soon as possible.  Orders received before 10 am EST, are typically shipped same day.  Orders received after 10 am EST, will be scheduled to ship the next business day.  Shipments will not be made on weekends and federal holidays.  Estimated Ship Dates shown on the cart and checkout screens are estimates only and should be considered as such.

Free Shipping

Chattahoochee Herbal Snuff may offer free or discounted shipping for orders on its website.  Specific criteria may be required to receive free shipping.  If the state of your order changes, due to refund requests, shipping damage or lack of delivery, or other reasons, the pro-rated free shipping charges may be removed from the order at the discretion of Chattahoochee Herbal Snuff.

Shipping Method

Chattahoochee Herbal Snuff ships through the US Postal Service (USPS).  We offer to you the least expensive rate based on the service level.  We cannot warrant performance by the USPS in delivering your order.  Delays can occur within USPS especially around federal holidays.  If there is a delay, missed delivery, or delivery to wrong address, we will work with you to determine the problem and will determine the appropriate actions based on our sole discretion.

If you have not received your order, please contact the shipping carrier (USPS) first about the location of your order based on the tracking number given on the My account page.  Additional postal charges may apply for us to reship if the order is returned to us for insufficient or incorrect address.

If you received your order damaged, please contact us through our website Contact Us including your order number and how it was damaged.  We will determine whether a replacement order or refund will be issued.

If there is a material defect in our products, please contact us through our website Contact Us and provide as much information as you can about the defect.

Need help?

Contact Us on our website for questions related to shipping.  Please do not reply to emails sent by us as they will not be delivered to a mailbox.